*Orders placed during November and the holiday season may experience additional processing and shipping time. Therefore, we recommend placing your order well in advance to account for potential shipping delays, especially if you have a specific deadline in mind.
We provide discounted flat-rate shipping to most countries worldwide. To determine your shipping cost, simply select your country from the dropdown menu, and the shipping price will be automatically updated. For your reference, here are the flat-rate shipping fees:
- Flat rate shipping to the UK: £4.50
- Flat rate shipping to Europe: £16
- Flat rate shipping to the Rest of the World: £30
Please note that we do not currently offer Fast-Track shipping. Orders typically ship within 1-2 weeks of order placement. Domestic orders usually arrive within 3-5 days after shipping, while international orders may take between 2-6 weeks to reach their destination.
Once an order has been placed, we regret that we cannot make any changes to it. Therefore, we kindly request that you carefully review all delivery information, cart items, and quantities before finalizing your order.
CUSTOMS CHARGES, VAT, or GST
For international orders, any applicable customs fees, import duties, VAT, GST, or other charges that may be imposed during the importation of goods are the responsibility of the customer. Please be aware of these potential charges when making international purchases.
RETURNS, EXCHANGES, and CANCELLATIONS
Regrettably, we are unable to accept returns or exchanges. We strongly recommend thoroughly reviewing your order before confirming it to ensure accuracy.
If you happen to receive the wrong item, please notify us promptly with your order number, and we will make arrangements to rectify the error. Inform me here.
Orders can be canceled within 24 hours of placement, and a full refund will be issued. If changes are necessary, a new order can be placed within this timeframe. However, please be aware that we cannot guarantee product availability during this period, and any out-of-stock items will be at the customer’s risk.
For cancellation requests, please contact us promptly here. We will do our best to accommodate requests made after the 24-hour window, but we cannot guarantee cancellation if the order has already been shipped.